At Cozy with Betty, privacy matters.

This Privacy Policy explains how personal information may be collected, used, stored and protected when you visit, browse or interact with cozywithbetty.com, purchase products, contact us or participate in our coaching services.

We aim to handle personal information responsibly, transparently and in accordance with applicable data protection legislation.

1. INFORMATION WE MAY COLLECT

Depending on how you interact with our website and services, we may collect information such as:

Contact information

• First and last name
• Email address
• Telephone number, where provided
• Other contact information you voluntarily provide

Order information

When you purchase products through our online store, we may collect information necessary to process your order, including:

• Billing information
• Shipping information
• Order details
• Transaction information
• Customer service communications

Payment information may be processed directly by third-party payment providers. Where applicable, Cozy with Betty does not directly store complete payment card information.

Coaching information

When you book or participate in a coaching service, we may collect:

• Your name and contact details
• Appointment information
• Information you voluntarily provide during the coaching process
• Information necessary to administer and provide the service

You are not required to provide information that is not necessary for the provision of the coaching service.

Technical information

When you visit our website, certain technical information may be collected automatically, such as:

• IP address
• Browser type
• Device type
• Operating system
• Website activity
• Pages visited
• Date and time of access
• Other technical information necessary for website security and functionality

2. HOW WE USE PERSONAL INFORMATION

Personal information may be used for the following purposes:

Providing our products and services

• Processing and fulfilling orders
• Arranging delivery
• Managing returns and customer service
• Processing bookings
• Providing coaching services
• Communicating with customers and clients

Communication

We may use your contact information to:

• Respond to inquiries
• Confirm or manage orders
• Communicate regarding appointments
• Provide important information concerning our services
• Respond to customer service requests

Website operation

Information may also be used to:

• Maintain and improve website functionality
• Improve the user experience
• Monitor website performance
• Detect and prevent security issues
• Protect the website against misuse or fraudulent activity

Legal and administrative purposes

Personal information may be processed where necessary to comply with applicable legal, regulatory or administrative obligations.

3. COACHING & PERSONAL DEVELOPMENT SERVICES

Coaching services may involve information voluntarily shared by clients during sessions or through booking and intake processes.

Such information is used only to the extent necessary to provide and manage the coaching service.

Cozy with Betty aims to treat information shared within the coaching relationship with appropriate care and confidentiality.

However, coaching services are not medical or therapeutic services, and clients should not provide sensitive medical or other information unless it is genuinely necessary and appropriate for the service being provided.

4. ONLINE PURCHASES & PAYMENTS

When you make a purchase through the website, information necessary to process your order may be shared with relevant service providers.

These may include providers responsible for:

• Payment processing
• Order management
• Shipping and delivery
• Website hosting
• Technical infrastructure

Payment providers may process payment information according to their own privacy policies and security standards.

5. THIRD-PARTY SERVICE PROVIDERS

Cozy with Betty may use carefully selected third-party providers to operate and improve the website and services.

Depending on the tools and services used, these providers may include:

• Website hosting providers
• Payment processors
• Shipping and logistics providers
• Email and communication platforms
• Booking and scheduling platforms
• Analytics providers
• Website security providers
• Other technical service providers

Third parties may only access personal information to the extent reasonably necessary to provide their services or where otherwise permitted or required by law.

6. DATA RETENTION

Personal information is retained only for as long as reasonably necessary for the purposes described in this Privacy Policy, or for the period required by applicable legal, accounting or regulatory obligations.

The appropriate retention period may vary depending on the nature of the information and the reason for which it was collected.

7. DATA SECURITY

Cozy with Betty takes reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure.

8. COOKIES & SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies to:

• Enable essential website functionality
• Remember preferences
• Improve website performance
• Understand how visitors interact with the website
• Improve the overall user experience

Depending on the technologies used and applicable legal requirements, users may be provided with information and choices regarding cookies and similar technologies.

9. THIRD-PARTY WEBSITES

Our website may contain links to external websites or services.

Cozy with Betty is not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policies of any external services you choose to use.

10. INTERNATIONAL DATA TRANSFERS

Some service providers used to operate our website or services may process information outside Switzerland or the country in which you are located.

Where personal information is transferred internationally, appropriate measures will be taken where required by applicable data protection legislation.

11. YOUR RIGHTS

Subject to applicable law, you may have rights concerning your personal information, including the right to:

• Request access to personal information held about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of personal information where legally applicable;
• Object to or request restriction of certain processing;
• Withdraw consent where processing is based on consent;
• Exercise other rights provided under applicable data protection legislation.

Requests may be submitted to:

info@cozywithbetty.com

We may need to verify your identity before responding to certain requests.

12. CHILDREN

Our products and services are primarily intended for adults.

Cozy with Betty does not knowingly collect personal information from children for purposes that are not appropriate or permitted under applicable law.

Where a service has specific age requirements, these will be communicated separately.

13. CHANGES TO THIS PRIVACY POLICY

This Privacy Policy may be updated from time to time to reflect changes to our website, products, services, business practices or applicable legal requirements.

The latest version will always be made available on this page.

We encourage visitors to review this Privacy Policy periodically.

14. CONTACT

If you have any questions regarding this Privacy Policy or the way your personal information is handled, please contact:

info@cozywithbetty.com

Last updated: September 2026